Earl W. Bentley

Program Manager

Program Management, Performance-Based Operations, Service Level Agreements (SLAs)/System Engineering/Process Improvement (CMM, CMMI, ISO 9000)/Quality Mgmnt/Configuration Mgmnt

5306 Waldo Drive, Alexandria, VA 22315

SUMMARY QUALIFICATIONS

Program Management/Business Development/Earned Value/Performance Assurance (Service Level Agreements (SLAs)/System Engineering/Process Improvement/Quality Management/Configuration Management

·         Effective leadership

·         Project Management (PMP, PMI, CMM, CMMI, ISO 9000, Industry Best Practices)

§   Schedule and Time Management

§   Strategic Business Planning

§   Cost Management and Control

§   Contract Procurement

§   Communications

§   Scope Management

§   Proposal Development

§   Risk Management

§   Process and Procedure engineering and development

§   Human Resource Management

§   Planning / Analysis 

§   Relationship Building

§   Team Building

EDUCATION

·         M.A., Computer Resources and Information Management, Webster University, May 1996

·         B.A., Workforce Education, Training, and Development, Southern Illinois University, Carbondale, Dec 1994

SECURITY CLEARANCE

DoD TOP SECRET (Updated 2002)

SPECIFIC WORK EXPERIENCE

·         Currently working the HQ Department of the Army's Army Knowledgement Online (AKO)/Defense Knowldege Online (DKO) Project for CSC under Lockheed Martin.  (This portal is destined to be one of the largest portals in the world)

·         Currently working the Army's SEC Belvoir Services-Oriented Architecture Development Initiative (Lifecycle Management Model/Plan and SOA Practice)

·         Currently leading the Army's SEC Belvoir  Enterprise Solution Competency Center's (ESCC) SOA and Leading Edge Technology Showcase Lab development effort

·         Assigned to the team to develop Analyses of Alternatives (AOAs) for the Deputy Under Secretary of the Army, Business Transformation (DUSA-BT) Enterprise Portal Solution Initiative

As a direct-report to the DoD Services Director, I provide program manager maturity and corporate reach-back support to all of DoD Services program managers in such areas as:

·  Performance-based project support

·  Earned Value Management Systems

·  Service Level Agreements

·  Monthly Metric Measure Summary Reports

·  Interim and final Performance Self-Assessments

·  Trade Studies/Decision Analysis and Resolutions

·  Army transportation/deployment processes

·  Business development and acquisition

·  Personnel screening and acquisition

CSC Program Manager

Responsible for project execution, visibility and predictability.  Provided effective overall leadership and guidance to contractor and subcontractor teams of more than 160 personnel providing full-lifecycle development on the Transportation Information System (TIS) program Task Order. Creates and owns developer’s project master schedule.  Directed the development of the Enterprise Management System; deployment of the Regional Access Nodes (RANs); Integration of six legacy systems (TC-AIMS, AALPS, TIS-TO, TC-ACCIS, AMFT, and DS2T). Maintains on-going communication with all internal and external teams.  Served as major point-of-contact (POC) for the TIS COR, COTR, Program Manager, Director of Business Management, Integrated Logistics Support (ILS) Manager, and Technical Lead, and FEDSIM fostering a customer focused approach that received a customer satisfaction rating of five out of a possible five in a recent TC-AIMS II Customer Satisfaction Survey. Co-chaired the joint Risk Management Board consisting of Joint Program Management Office (JPMO) and contractor personnel, ensuring effective implementation of risk mitigation strategies.  Assisted in the preparation of proposals for large-scale Integrated System Development/Deployment projects. Developed project revenue, margin, cost plans, and measure performance to plan. Established work plans for Essential System Deployment Projects, including scope, schedule, and budgets that supported business goals in collaboration with management and stakeholders.  Developed full-scale project plans and associated communications documents.  Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.  Estimates the resources and personnel needed to achieve project goals.  Determined and assessed need for additional staff and/or consultants.  Negotiated with other corporate managers for the acquisition of required personnel from within CSC.  Plans and schedules project timelines and milestones.  Adhered to customer and corporate mandated standards and methodologies such as CMM, CMMI, ISO 9000, IEEE 12207, Mil STD 498, Industry Best Practices etc.  Maintained program details status and provide summary reports to customers, management and team constituency.  Lead and motivated others at all levels of the organization.  Invited customer participation in the review of proposed systems resolution approaches and acceptance criteria, facilitating early customer buy-in results in rapid implementation of system requirements and enhancements.  Manages the overall delivery process.  Conducted end-to-end project management for the full development and sustainment lifecycle.  Supported CSC executive management, business development, marketing, and support teams through all phases of the lifecycle to assure technical feasibility and ensure the successful execution of joint goals.  Identified enabling technologies that meet the needs of the customer such as Automatic Identification Technology (AIT), Radio Frequency Identification (RFID), Iridium satellite communication, Enterprise Development and Management, Map graphics, etc.  Oversees and coordinates the design, development, implementation, and testing of changes/upgrades to the development, training, and production systems.  Managed the life cycle of software applications such as web services, and/or tier applications. Possess agile problem solving skills including the ability to respond quickly to strategy shifts.  Authored the TIS Program Management Plan (PMP, Development Process Plan (DPP), Maintenance Process Plan (MPP), Risk Management Plan (RSKMP), TIS Transition Plan, Quality Assurance Plan (QAP), Communications Management Plan, Configuration Management Plan (CMP), Data Management Plan (DMP), Decision analysis and resolution (DAR) procedure, and numerous desktop standard operating processes and procedures.  A performance-driven professional supported by academic achievement and practical experience working in the fast-paced environment of DOD systems integration and development.  Combine strengths in project management and leadership to drive positive results in a rapidly changing industry.  Consistently produces outstanding achievements in program planning, development, and implementation, team management, risk identification and mitigation, problem resolution, project troubleshooting and employee productivity.  Proven record of meeting deadlines within budgetary constraints while meeting quality goals.  Developed existing staff and hired additional well-qualified personnel as needed. Conducted annual appraisals for the CSC team members.  Possesses strong written and verbal communication skills.  Recognized for tenacious work ethic, commitment, and loyalty as evidenced by increasing levels of responsibility.

Core Competencies

·         Effective leadership

·         Project Management (PMP, PMI, CMM, CMMI, ISO 9000, Industry Best Practices)

o        Schedule and Time Management

o        Cost Management and Control

o        Contract Procurement

o        Communications

o        Scope Management

o        Proposal Development

o        Risk Management

o        Process and Procedure engineering and development

·         Human Resource Management

·         Planning / Analysis 

·         Relationship Building

·         Team Building

·         Visioning and Strategic Planning

·         Performance Based Contract Execution

·         Service Level Agreements (SLAs)

·         Performance Measurements (“Balanced Scorecard”)

·         Earned Value

·         Problem Solving                                                                                                                                                        

·         Client Needs Analysis

·         Staff Training / Development

·         Information Technology Management

·         System/Software Development Lifecycles (development and implementation)

·         Systems Integration

·         Systems Engineering

·         Enterprise Management

·         Software Development

·         System/Software Testing

·         Configuration Management (multiple baselines; change and version control)

·         Quality Control and Assurance

Assisted the Program Manager/Director in the day-to-day operations of a multi-million dollar DOD program.  Managed and coordinated the implementation of enterprise applications through all phases of the development life cycle, including planning, requirements analysis, design, development, testing, installation and evaluation. Ensured conformance with work standards, interprets policies, procedures, and goals and objectives of the organization.  Coordinated work effort with all parties to ensure problem resolution and user satisfaction. Reviewed work products for quality, completeness, and adherence to design concepts and user requirements.

Lead the full lifecycle technical development of a DOD enterprise software application from requirements capture/analysis/decomposition/derivation to production release.  Assisted the PM with organizing, planning, directing, and coordinating all TIS project implementation efforts, including business development, system/network/enterprise requirement, design and implementation efforts, equipment maintenance, Performance Assurance, Quality Assurance, Configuration Management and security-related tasks.  Created and managed budgets and produced and managed a detailed development schedule.  Oversaw project development stages from conceptualization to delivery, including requirement gathering, design, implementation, testing and release engineering.  Assesses and integrates software development processes and documentation for compliance with Government, SEI CMM^®, ISO 9000, and DynCorp Quality standards.  Defined site quality policy and objectives.  Assisted projects in establishing plans, standards, and procedures that add value to projects and satisfy the constraints of project and organizational policies.  Developed metrics gathering vehicles and assists core managers in assessing those metrics to determine project performance.  Reviewed, evaluated, and audited software products and activities to verify that they complied with the applicable procedures and standards and provided the software project(s) and other appropriate managers with the results (quality visibility).  Modeled processes based on business rules, practices, and user interviews.  Highly trained in the Software Engineering Institute's Capability Maturity Model (SEI CMM^®) and software development methodologies. Certified ISO 9000 Quality Auditor. Managed the Quality Improvement Teams responsible for the TC-AIMS II project's acquisition of SEI CMM^® Level 3 and ISO 9000 certification. Trained in creative thinking.  Employed Total Quality Management (TQM) principles and procedures to evaluate critical processes in key process areas and develop/execute resolutions resulting in overall improvement in defined processes.  Utilized disciplines and techniques required for identifying, controlling (versions), accounting, auditing, and evaluating changes to software products during and after the development process.  Managed Baselines (developmental, functional, allocated, product) using both informal and formal control.  Performed product release and control activities (Configuration Management). Intensive and progressive experience in high-level systems/software analysis, requirements definition/decomposition and management, design, programming, documentation, testing, configuration management, software quality, process improvement, and systems implementation.

Experienced in developing and supporting General officer- level briefings and providing oversight of activities including Life cycle support.  Planed and executed verification activities for complex information systems.  Performed Requirements Verification and validation, Test Planning, Resource Planning. Have Command and Control (C2) Battle Staff experience, Test Report Writing, Integrated Product Team (IPT) leadership.

Tracked actions items, and drafted management documents that provided the process and procedures for program execution.  Created and managed a detailed development schedule.  Oversaw project development stages from conceptualization to delivery, including requirement gathering, design, implementation, testing and release engineering. Balanced the interests and goals of a wide variety of team members (including developers, designers, quality assurance and business development) against the overall needs of the project. Reported project status to upper management.  Was the main liaison between the product team and external groups including customers, co-development partners, vendors, technical partners, etc.  Worked with software architects to define the architecture and development strategy for our products using J2EE for the web-capable functions while maintaining the client/server capabilities in PowerBuilder.  Have consistently demonstrated success in building and managing a development team in a DOD software development environment.  Responsible for building and delivering a highly challenging transportation/deployment information and execution application as well as day-to- day management of a team of 73 engineering/database developers, domain experts, test engineers, project control engineers, Configuration Management engineers, and curriculum developers.

Managed, coordinated, and approved documentation development plans in support of software products, including Creation of documentation for manuals and online help.  Responsible for the prioritization of tasks according to project priorities and supervision of final production of all development documentation.  Acted as advocate in support of professional documentation standards and practices.  Developed and maintains schedules for projects and assigns responsibility and accountability.  Implemented new and improved processes and tools as appropriate to maximize efficiency and accuracy, including processes and tools related to User Interface (UI) design, information design, software builds, writing, review, and distribution.  Primary author of the Software Development Plan (SDP).  Trained site personnel on established procedures and processes.  Collected, analyzed, and reported software metrics.  Determined when each metric was collected, which metrics applied to the selected process model, and evaluated the development process.

• Strong, leadership and management skills along with the ability to effectively converse with technologists and business decision makers (i.e., executives/senior management).
• Extensive experience with all aspects of the complete software lifecycle, from the capture of business requirements through software design, development, integration, test, implementation, fielding, system maintenance, and system retirement.

Multiple Roles and Responsibilities

Operations Manager

• Created and maintained production and quality reporting for daily operations
• Managed functional supervisors, developed staff career path objectives, conducted disciplinary action and documented individual performance issues and appraisals.
• Managed daily production activities.
• Ensured accuracy, and approved timesheets of assigned personnel daily.
• Reviewed project production status including due dates, processes to be followed, quality requirements, and estimated time to complete.
• Communicated all manpower and/ or resource needs to meet production expectations.
• Communicated project tasks and quality requirements to project personnel.

Process Improvement Manager

• As a certified ISO 9000 auditor, I have a thorough understanding of the audit process, the SEI CMM^® model, SEI CMMI^® model, Total Quality Management (TQM) and ISO 9000 standards.
• Was able to facilitate software/system reviews; participate in process improvement efforts, including assessments, audit, and, very importantly, post-phase reviews.
• Extensive experience in developing Process Improvement plans.
• Repeatedly tailored and applied organization standard processes, procedures, and tools to the TC-AIMS II project.
• Excellent diffuser, negotiator, team player.

Configuration Manager

• Took a leadership role in the creation and implementation of development standards in the areas of source and version control, and installation processes and methods.
• Assessed configuration requirements with system designers, and developers to ensure all needs were met.
• Developed and maintained automated build and deployment scripts.
• Ensured proper archiving and auditability of product releases.
• Controlled branching and merging of the code base.
• Assessed tool sets needed for current and future CM needs.
• Upgraded/maintained configuration management software (PVCS Tracker and Version Manager, ObjectSmith and Object Cycle)
• Researched and improved methods of production and processes based on industry “Best Practices”, and corporate standards.
• Authored the Configuration Management Plan and the Data Management Plan
• Scoped product infrastructure development efforts and developed products from requirements.
• Participated in feasibility studies, provided directions to Team Leads on technical issues, and oversaw multiple concurrent development efforts.
• Organized and chaired internal change control meetings and co-chaired Joint Change Control Boards with the government customer.
• Performed Configuration Identification, Configuration Control, Configuration Status Accounting, and Configuration Audits.
• Developed relational databases to capture project deliverables and receivables. This database is the source for the project's web site configuration management information.
•  Also developed relational databases to track quality, process improvement, and requirements management activities.
• Highly experienced with source control systems: CVS, PVCS, RCS, etc.

• Experienced with relational database development and administration.

IT Manager

• Supported and maintained entire operational and administrative IT infrastructure.
• Responsible for new installations, upgrades, maintenance, patches, data and system security and backup.
• Coordinated internal and government audits, and administrative IT support.
• Planned system enhancements.
• Researched, planned, deployed, configured, administered, maintained secure IT servers and internal applications.
•  Planned and performed system hardware/software upgrades, system backups, and disaster recovery operations.
• Managed Windows Desktop / Laptop support for internal employees and New Hires
• Collaborated with JPMO DOIM on e-mail services (MS Exchange)
• Managed staff responsible for Installation, configuration management, security, monitoring and tuning, backup and recovery, troubleshooting.
• Oversaw performance management of applications and computing equipment and upgrades and patches into the production environment.
• Developed, coordinated, and established operational policies, procedures and programs with the customer.
• Created desktop and laptop standard software images using Ghost.
• Created and maintained user documentation and training programs
  
  

Quality Improvement Manager

Responsible for establishing TC-AIMS II quality standards. Managed the Quality Improvement effort responsible for the TC-AIMS II project's acquisition of SEI CMM^® Levels 2 and 3.  Developed, trained, and institutionalized CM, QA, Engineering, and process improvement methodologies to ensure consistency and repeatability.  Performed initial project planning; verifies consistency with the program plan.  Defined Software Quality Assurance goals.  Utilized the Software Engineering Institute's Capability Model to support quality improvement initiatives.  Evaluated, inspected, and audited Software Engineering, Configuration Management, and Quality Assurance activities related to software development and maintenance.  Authored the Software Quality Assurance Plan (SQAP), and the Metrics Plan and Guidebook.  Also responsible for the development and maintenance of the TC-AIMS II System Requirements Specification (SyRS).  Trained site personnel on established procedures and processes.  Collected, analyzed, and reported software metrics.  Determined which metrics applied to the selected process model and each metric's data collection schedule. Used metrics to evaluate the development process.

Was the primary force in coordinating the software process improvement effort for the site. These enterprise-wide efforts were deemed critical to both user and developer success.  Assessed and integrated software development processes and documentation for compliance with Government, SEI CMM^®, ISO 9000 and GTE quality standards.  Defined site quality policy and objectives.  Audited software development processes and work products.  Developed metrics gathering vehicles and assisted the Delivery Order Manager in assessing those metrics to determine project performance.  Designed, developed, and maintained relational databases for tracking system project activities, process improvement activities, requirements gathering, analysis, and tracking, hardware and software tracking and accountability, defect tracking reports, quality assurance evaluation reports, and personnel.  The modules were institutionalized into GTE's software process improvement and configuration management schema to provide standardized and ad-hoc data and metrics reporting. Trained in and utilizes the Software Engineering Institute's Capability Maturity Model (SEI CMM^®) for software practices. Results: significant improvement in the site's ability to consistently develop and deliver reliable, usable software within budget and schedule commitments. Utilizes the Software Process Framework for the CMM^® to design, analyze and review software processes to check consistency with the CMM^® (in the context of process assurance or process verification). Models processes based on business rules, practices, and user interviews. Trained in data modeling techniques and procedures. Developed the site's Software Development Plan (SDP), Software Quality Assurance Plan (SQAP), and Configuration Management Plan (CMP). These documents outlined standardized processes and procedures for software project management, development, and quality improvement initiatives. Served as the facilitator for the Headquarters Air Mobility Command’s Integrated Process Development Working Group. Established and maintained documented processes for evaluating software and associated work products. Provided daily supervision and direction to a support staff and determined the resources required for task accomplishment. Ensured a consistent and repeatable level of quality throughout the software life cycle. Extensive domain knowledge resulted in my being selected to perform system engineering on HQ AMC's Global Decision Support System (GDSS), which is an interactive, interpretative system with online, real-time data acquisition capabilities.

Gained progressive experience in high-level systems/software analysis, design, documentation, and implementation of complex applications.  Major emphasis in systems integration.  Conducted formal integration and system-level software tests for developed and maintained systems.  Designed the schema for a shared relational database using Microsoft Access.  Extensive use of macro's and Structured Query Language (SQL).  Database used to input, track, and analyze problems associated with the system/software interoperability of five critical U.S. Air Force Command & Control systems.  Designed and developed test scenarios and scripts used in formal software testing.  Re-created system-specific screen-faces (in Microsoft Access) to simplify data input by system testers and enhance the overall effectiveness of the test scripts.  System Interoperability Test Manager for GDSS, Command and Control Information Processing System (C2IPS), and ADANS.  Documented formal test results and compared them to the requirements specification to ensure satisfaction of established customer requirements.  Designed problem reports and summaries used for systems analysis.  Heavily involved in the software process life cycle, from the early requirements gathering/analysis phase through the integration and implementation phases to ensure testability of the final product.  Prepared and conducted post-test analyses, reports, and briefings.  Trained in, and employed the methods required to support the Software Engineering Institute's Capability Maturity Model (SEI CMM^®).

Functioned as the first Senior Enlisted HQ AMC Command & Control Battle Staff member during Operation Desert Shield/Desert Storm.  Authored four regulations establishing AMC C2 policy and procedures in support of over 535,000 annual flying hours; 2,700 aircrews. Established command requirements for at least six AMC C2 programs. Developed operational concepts and constraints and evaluated equipment for new C2 systems.  Initial lead-team member and Subject-Matter Expert (SME) for the development of the Command & Control Information Processing System (C2IPS)--performed requirements derivation and acceptance testing.  Performed as subject-matter expert with Digital Equipment Corporation (DEC) for the development of the Global Decision Support System (GDSS) and Multi-Level Security (MLS).  Established communications/information systems requirements for 71 worldwide control centers.  Evaluated critical processes for development of a standardized C4 system architecture/template.  Utilized spreadsheets (Microsoft Excel) and database management programs (dBase III, dBase III Plus, Dbase IV, Access 1.1) to record data and conduct trend analyses.  Appointed as the Office Small Computer Manager; installed, configured, programmed, provided technical support and network/application operating procedures for 38 networked and stand-alone PCs, Laptops, PCL/Postscript laser printers, and hand-held/flatbed scanners.  Developed classified system security operating procedures.  Routinely conducted software applications training for over 40 assigned personnel.

HARDWARE

PCs, Laptops, laser and Bubble Jet printers, Plotters, data input peripherals, AIT Scanners and Interrogators,