Question (lawrika) I see this option in Java Settings called "Start TCK". Does anyone know what its purpose is? And what does AGPS Service do if I activate it?
Answer: (famonaco):
TCK =tim click avaible only with tim sim(for a835)
AGPS = Doesn't work on v3x because the V3x does not have an AGPS antenna
(abelousov) Actuall, the V3x does not have a GPS chip. I compared V3x and e1000 pcb boards and they are very similar, except for the GPS chip
Flash & Backup
Random's Flash & Backup is a program for making backups of your phone, working on same principles as Ramdlr, but much more user friendly, you can make backup and restore just with a few clicks! Available at http://random.motofan.ru/ (direct link: http://random.motofan.ru/download/FlashBackup.rar)
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3G: or, Third Generation, is a standards system developed by the 3GPP for High-Speed Wireless Networking systems development and specification.
3GPP: Also known as the Third Generation Partnership Project, the 3GPP specify the standards used by Mobile Network builders, manufactures, and other 3G Markets.
Alpha Tag: The “Operator Text“ or Alpha Tag is shown at the second line of the Home Screen. It displays the Tower Name as read from the Tower, or the Network Name as recorded on the SIM Card. It can be moved on Skin Compatible phones or removed using skin settings or a Seem Record.
Bluetooth: Also known as BT, Bluetooth is system that allows a user to communicate between two devices without the need for wires.
Branded: Refers to the Graphics and Text included in a Flex (or often found on phones purchased from a Wireless Carrier) that are specific to a Wireless Carrier (like Cingular, Verizon, Rogers, Vodafone, etc...)
CDMA (Includes: CDMA2000, 1x, EV-DO, EV-DV, TDCDMA, and WCDMA): CDMA, or Code Division Multiple Access, is a standard for mobile device communication such as cellular phone service. The UMTS monitors and manages the development of these, and other 3G technologies, by the 3GPP. There are many types of CDMA systems:
- CDMA: Standard System, also known as CDMAOne. - Data Rate: 76.8 Kb/s
- CDMA2000: A Standard of CDMA developed by the 3GPP. - Data Rate: 76.8 Kb/s
- CDMA2000 1x: An evolution of the CDMA2000 Standard. - Data Rate: 144-307 Kb/s (Variable Bit Rate)
- CDMA2000 1xEV-DO (ph 1): EV-DO stands for Evolution Data Only. - Data Rate: 2.4 Mb/s
- CDMA2000 1xEV-DV (ph 2): EV-DV stands for Evolution Data and Voice. - Data Rate: 4.8 Mb/s
- TDCDMA: Stands for Time Division-Code Division Multiple Access. - Data Rate: 3.3 Mb/s
- WCDMA: Stands for Wideband CDMA. - Data Rate: 10 Mb/s
Checksum: A value that is calculated against the “sum“ or total of bytes in a string or dataset.
EDGE: (Includes EDGE ph 2 GERAN and Enhanced EDGE): According to 3GPP specifications "Enhanced Data rates for GSM Evolution" is the correct term for EDGE. See for example specification: 3GPP '99 10.59. Specification also uses the term "Enhanced Data rate for GSM Evolution". Other incorrect terms include "Enhanced Data rates for Global Evolution" (older version) and "Enhanced Data GSM Environment".
- EDGE: Standard System. - Data Rate: 384 Kb/s
- EDGE ph 2 GERAN: Phase 2 EDGE Evolution. - Data Rate: 473 Kb/s
- Enhanced EDGE: 3G Standard for the EDGE system. - Data Rate: 2 Mb/s
Flash: A Flash is a file that contains new Code for a phone. By itself, it does not change or affect the Graphics or Settings of the phone. Flash Files can be applied using PST or MultiFlashFlex. (See: "Flex" for more information on graphics and settings updates)
Flex: A Flex is a file that contains ONLY graphics and settings. there is no software in the flex, nor does it contain any code (other than java midlets (like Java Games, tools, etc...), which don't affect the software or settings of the phone.) You can apply a Flex File to your phone using GL FlexEditor (recommended), PST, or MultiFlashFlex. You can also capture a Flex File FROM a Phone using MotoKit. (See "Flash" for more information on upgrading the Code that operates your phone's hardware)
Funlights: Refers to a sequence of flashing lights and screens on the phone that is activated by an incoming call or event. The patterns and colors used in this sequence are stored in the file /a/mobile/audio/funlight.pat on the phone. You can use Funlight Editor v1.0, TripletToolCompilation, or P2K Advanced Editor to edit this file.
GPRS: General Packet Radio Service is the 2G (Second Generation) of the GSM Standard. GPRS has a Data Rate of 171 Kb/s.
GUI: (Graphical User Interface) Refers to the graphics used on the various screens and menus visible to the user.
Hardware Version(H/W version): Refers to the Hardware Version of your phone, this can be found: 1. Under the battery on the top sticker in the bottom left corner. 2. settings/Phone Status/Other Information 3. pressing *#9999# from the home screen
Java App Loader: Used to initiate the transfer of a Java Midlet to the phone via computer cable and the program "Midway", which is made by Motorola. Can be enabled by editing SEEMs or using the P2KTools program or a Custom Flex (For available phones)
Java Midlet: A Java Game or Tool.
mma files (mma_ucp/dcp): These files contain the layout of your phone's Menus and Keypad Buttons. You can find them on the phone in the /a/mobile/system/ folder. The mma_ucp file is the current setup, while the mma_dcp file is the Default setup. You can use P2KMenuEditor to modify these files AFTER you have downloaded them from the phone to your computer.
*****[HOT] Master Clear: Caution: Master clear erases all information you have entered including phonebook and datebook entries and content you have downloaded including photos and sounds stored in your phone’s memory. After you erase this information, you can’t recover it. This will clear all settings and entries you made except SIM card information; erase downloaded pictures and sound files, and reset all options except unlock code, security code, and lifetime timer.
*****[HOT] Master Reset: Caution: This will reset all options except unlock code, security code, and lifetime timer.
Model: Refers to the Phone Model (i.e. V551, V600, E398, A630, etc...)
P2K: Refers to a type of command that is used to communicate between a phone and computer. Also known as a "Protocol" or "Language".
S-Record: An S-Record is one command line from a Flash File. It can contain Operating System information, System Files, Memory Records, Compatibility Systems, Flex Files, etc.
Seem (NVSEEM): SEEMS are storage containers for Phone Settings information. You can use programs like P2KSeem and P2KFunc to modify SEEM bits. Each setting is stored as a single bit, which can have a “value“ of 1 or 0. Often, the “value“ of a bit is represented by a check box, Checked = 1, Unchecked = 0.
For a SEEM editing guide go to: http://xlr8.us/hofo/.
Skin: Refers to a collection of files (including at least one .dat and one .ski) that changes the GUI (See "GUI") of the phone. This includes, but is not limited to: Icons, Menus, Wallpaper, Home Screen Layout, and Animations. Skin Files with an extension of .dat or .ski (i.e. moto.dat, moto.ski) are stored in /a/mobile/skins/skinnamehere/ where "skinnamehere" = the non-numeric portion of the .dat and .ski filenames in that folder. (NOTE: phones with a S/W Version that begins with "TRIPLETS" are NOT compatible with Skins.)
Software Version(S/W version): Refers to the Flash Version. (i.e. R252211LD_U_85.98.DOR). This information can be found at the following places on the phone:
1. settings/Phone Status/Other Information
2. pressing *#9999# from the home screen (See "Flash" for more information on what a Flash is.)
Theme: Refers to a file with an extension of .tcf (i.e. moto.tcf) that contains a Wallpaper, Screen Saver and Ringtone. You can set a theme by going to Multimedia/Themes on the phone. Theme files are found in the /a/ folder on the phone.
Unbranding: To remove all Wireless Carrier Advertisement from a phone.
Web Sessions: A group of settings that the phone uses to connect to various internet services. Found in the file /a/WebSession on the phone. |
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Motox.info Top 10 List of V3x Questions and Answers [Steve 8411]
1. What is firmware? MP? Flash? Flex? Bootloader?
Firmware is essentially a Monster Pack (MP). Contains a Flash and a Flex.
Flash is essentially the operating system of the phone (like WinXP).
Flex is essentially the software loaded on the phone (like MS Office, Quicken).
<don’t get too carried away with my analogy>
Bootloader is most like the BIOS of your PC. Gives basics of what goes where prior to booting into the OS. The Bootloader DOES NOT REQUIRE AN UPGRADE in most cases.
2. What software do I use to mod my phone?
There are several options, MCK and LeaderGL Flex Editor for file management, etc.
LeaderGL is my choice as it has several options for easy changes. However, some have reported that it converts file attributes without notice-only an issue if you master reset.
Also NOTE: LeaderGL usually requires RSD Lite 3.0 or similar to be open at the same time in order to connect to your phone.
RSD Lite 2.6 or higher for and flashing, flexing, monster packs or firmware upgrades.
3. Mobile phone tools (MPT) does not see my phone?
a. Disconnect phone and run Live Update until you receive a message “no updates available”. Turn phone off and remove and re-seat battery on phone.
b. Close MPT (Version 4.2.1a)-Turn on and plug phone in to USB. Open Device Manage. Click on Modems. Locate “Motorola USB modem” Click update driver then advanced. Navigate to c:/program files/mobile phone tools/inf/win2k XP USB (default location) and get drivers from here.
c. Disconnect phone and open MPT (Version 4.2.1a). Wait for connection wizard and then follow screen prompts.
MISC: Try another USB port if needed. Visit www.bvrpusa.com and look at their support forum.
4. How do I upload games to my phone?
There are several methods. Basically, use the mobile phone tools file explorer. Navigate to the root of the trans flash card. Create folder “kjava” and copy the .jar file to that new folder. Open phone and go to games&Apps>Install new>New apps. Select the app or game you want to install.
5. Where do I get software for my phone? MPT (Version 4.2.1a), MCK, RSD Lite 3.0, or MMS?
a. Visit this site: http://www.motox.info/showthread.php?t=1297 Note that not all are compatible with the V3x!!!
b. Mobile Phone Tools: www.bvrp.com Buy it or make sure it didn’t come with your phone-look for a CD in the box.
c. * Keep in mind that links to the programs that are considered as "warez", such as MPT (Version 4.2.1a), PST, MSS, RSD Lite 3.0, etc are not allowed to be posted. Use Google. End of story!
6. What are the correct MMS/WAP/Internet setting by provider?
Pretty much all of them are here: http://www.motox.info/showthread.php?t=3608
Also, visit http://www.hellomoto.com Select your country and see if there are “operator settings” or “web setup” options posted. Motorola has several selections. LOOK!
7. How to fix the Phone Subsidy Lock Error?
- Open up your system files with LeaderGL flex editor "resource explorer"
- Locate the file /a/mobile/system/secure_pds_init
- Then delete it and restart the phone
- Upon restart, error message should be gone
8. Can I flash my locked phone? / Will an unlocked monster pack unlock my phone?
Locked simply means: The phone is locked to the service provider. Has nothing to do with anything else. They don’t want you to buy their phone and switch next month to another provider. Plain and simple. Monster packs / reflash / flex – NONE will unlock your phone. It can only be unlocked by the service provider or a company that provides that service.
9. What SEEM do I need to mod?
OK, this will be updated in the future. For now, there is NO SEEM map for the V3x.
That said, many – NOT ALL – SEEM mods work for the V3x as they do for the V3. Visit http://www.xlr8.us/hofo and read.
10. How do I change the outer LCD to a custom cl.gif? (Tiddles)
READ this thread for the downloadable SEEM: http://www.motox.info/showthread.php?t=9047
- Upload your desired 96x80 cl.gif, using the program of your choice, to /a/mobile (not /a/mobile/system).
- Open LeaderGL FlexEditor and go to Struments -> SEEM Explorer. (Or use another SEEM editor you like).
- Download the following SEEMS from the phone and save them to files as backups:
· 004a_0001
· 0061_0001
· 0062_0001.
- Download the modified 0061_0001 SEEM from this page.
- Load the SEEM you downloaded into LeaderGL, then save it to the phone as SEEMs 0061_0001 and 0062_0001.
- Now load SEEM 004a_0001 from the phone, and find offset 27. Set the value to 00 (i.e. uncheck all the bits - you should find that bit 1 is checked when you first download it). Save it back to the phone.
- Now restart the phone. If the flip was already open, don't expect the image to change when it comes back to life - you need to close and open it again.
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Q: How do I install a language pack? |
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Answer: You simply download an LP and flash the phone with it. One thing to make sure of is that the LP's Bootloader (BL) is the same as the monster pack (MP)'s BL (see question 11 to see which MP is running on which BL). You can download LP's from motox's website, where all LP's under the 'LP' section are running on 07.E, while there're LP's that run on 08.23 under the 'motoX monster machine' section.
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Q:
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After flashing my phone my keypad doesn't work. The phone switches on but that's it. What should I do? |
Answer: Download the "RARZR V3 KEYPAD FIX FLEX" from motox's site (the flex file is near the bottom under 'bulletin board'. just look around), and flex your phone with that file. According to user Rayzor you can try taking the battery out for a few seconds/minutes (credit goes to BFARA83) and try again.
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Q: Where can I find MP's, LP's and BL files? |
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Answer: There are some available on motox's website. You can find the 08.23 BL and 08.26 BL files under 'bulletin boards' on the index page, and then there are a lot available in the Downloads/Firmware area of this site : www.MotoModders.net!!!
Q: What firmware is my phone running on?
Answer: Typically you can press #9999# and you will be able to see the version of installed firmware. You can also go to Settings>Personalize>phone status>Other information>Flex Version or >Other information>Software version. If you cannot then you need to enable the “other information” menu. To do so you need to SEEM edit the 0032_0001 SEEM. |
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Q: What Bootloader is my phone running on? |
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Answer: To enter Bootloader mode, switch off your phone, then hold down * and # keys WHILE you are powering your phone on. To exit Bootloader mode simply switch off phone and switch it back on normally.
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Q: What boot loaders are the firmwares using? |
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Answer:
85.98.DOR =6.8.2
85.99.50R = 6.8.2 |
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Q: |
What software do I need to mod my phone? |
Answer: There is a lot of software available, and some of it does the same as others. In this case it gives you a choice to work with whatever you feel more comfortable with.
Here's a basic list to get you started (depending on what you’re doing, not all is needed)
- Motorola PST (Don't post asking for links to download this. It's against the forum rules.)
- P2K Manager (file manager)
- P2KCommander (file manager and directory creation)
- P2K Tools
- P2K Seem (SEEM editor)
- Advanced Menu Editor
- XVI32 Hex Editor
- Skinner4Moto (Including the V3x S4m module installed) (create and install skins)
- Motorola Phone Tools 4.2.1a (backup calendar, phonebook)
- LeaderGL FlexEditor version 10.5 XP (flex editor)
- WinRAR (archive compression/decompression)
- Moto4lin win32 (file manager)
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Q: MonsterPack Locking Phone |
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How can I tell if a MP(MonsterPack) will lock my phone?
Answer: In most cases if a MonsterPack is provided from a carrier, it will lock it to that carrier. Stock Motorola MP's are usually unlocked.
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Q: Can I put skins on my phone? |
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Answer: Yes. Make sure the skins you download or create are sized properly for your phone’s display |
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Q: Where can I download the tools/software needed to mod my phone? |
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Answer: Go to the download section on Motomodders.net and then choose software.
Please don't ask for links to PST or Motorola Mobile Phone Tools. (They're considered to be warez and it is against the forum rules) You can buy Motorola Mobile Phone Tools from Motorola's website.
Q. What’s the short summary version of the instructions needed to let me successfully receive MMS messages on Cingular?
Answer:
1. Upload the hacked HTTP Web Session to the handset using P2K Commander, P2K Manager, or Moto4Lin file managers. (http://www.filelodge.com/files/room31/857629/Mods/Cingular_Certs_and_Hacked-Websession.zip)
2. Upload Cingular branded certs and domain registry files to the handset using P2K Commander, P2K Manager, or Moto4Lin file managers. (http://www.filelodge.com/files/room31/857629/Mods/Cingular_Certs_and_Hacked-Websession.zip)
3. Modify the server info (MMS) on the handset
4. Make the hacked HTTP web session (MEdianet) the default session on the handset
5. Verify the hacked MEdianet Web session profile settings are set as shown below:
Name: MEdianet
Homepage: http://device.home
Service Type1: HTTP
Gateway IP 1: 066.209.011.032
Port 1: 80
Domain 1: Blank
Service Type 2: HTTP
Gateway IP 2: 000.000.000.000
Port 2: 0
Domain 2: Blank
DNS 1: 000.000.000.000
DNS 2: 000.000.000.000
Timeout: 5 minutes
CSD No. 1: 14152441012
User Name 1: WAP@CINGULARGPRS.COM (***Note: Case sensitive***)
Password 1: CINGULAR1 (***Note: Case sensitive***)
Speed (Bps) 1: 9600
Line Type 1: ISDN
CSD No. 2: Blank
User Name 2: Blank
Password 2: Blank
Speed (Bps) 2: 9600
Line Type 2: ISDN
GPRS APN: wap.cingular
User Name: WAP@CINGULARGPRS.COM (***Note: Case sensitive***)
Password: CINGULAR1 (***Note: Case sensitive***)
**Under - Settings/Initial Setup/Video Interactive Gateway No.: 066209011032
***You must do this last step from paragraph: MMS Messages
(a) Select Messaging > Create Message > Options > Setup > Message Setup > MMS Setup > Server Info: Current Server>Options>Edit:
(b) Rename one of the existing servers to MMS and edit it so that it looks like the following:
• Service Name: MMS
• Server Name: http://mmsc.cingular.com
• Web Session Name: MEdianet (this is the name of my HTTP Web session that you uploaded earlier)
When you back out you’ll see the Current server as MMS (checked). Continue to back out and you’ll see the following on the MMS Message Setup screen:
• Composing MMS
• Receiving MMS
• Server Info: MMS
(c) Restart your phone and test it by attempting to send and receive an MMS message to yourself. You can use one of the MMS templates to send to yourself. When you receive your message, read it and then Click options>download. After a couple of seconds you will see the MMS template you sent yourself. Believe me, this works so don't get discouraged.
Q. How can I change the default category from “Friends” to “General”?
Answer: Excellent work by jgenov! ! !
1. locate the "PBK_Category" file under the root a:/ of your phone and copy to your hard drive
2. then change the two "Friends" on the right hand side in XVI32 with "General" (10C6 offset 71 and 1456 offset 70)
3. Delete the original PBK_Category file from the phone
4. Copy the modified PBK_Category file from your hard drive to a/
5. Restart phone.
To test it, start to create a new contact. You will now see the default category is “general”. You can create another category named “Friends” if you like. Note the General category is still not editable for now.
Q: Can anyone confirm that the latest unbranded firmware resolves the corrupt phonebook entries problem? Also, does it come with ObeyMoto enabled?
Answer: (Mauricehill)
Yes and sort of, the thing to watch in the phonebook is that you are not trying to download more than 10 categories. The ObeyMoto depends on the language you want - search the forum and you will find! - MH
Discussion: I think there are still problems in the latest software (99.50R) regarding the phonebook. Here are some known problems;
1) Certain flex/flash versions create corruption of some entries left in the phone book, once these are cleared out the phonebook works OK.
2) Categories imported from outlook - 10 max! also the v3x default one (originally 'general') will be substituted by one from outlook which will then be locked - solution - upload the "PBK_Category" file under the root a:/ and change the category back to general or whatever using a hex editor and then re-load it.
3) Entries with 'notes' slows the sync process massively
4) Max number of phonebook entries - haven't got to a max yet, but over 200 entries and your sync with MPT (Version 4.2.1a) will take upwards of one hour!
5) The BVRP Motorola (MPT (Version 4.2.1a)) drivers suck, so it is trial and error every time to get the phone recognized, and if you are switching between P2K drivers and the BVRP ones it is important to close applications before swapping
Interesting facts, if you upload the phonebook using MPT (Version 4.2.1a) and save it, it is saved in MS access database format so you can use access to modify it, keep it updated and clean and re-load.
Conclusions:
As Motorola didn't want to do a general release of anything using p2k protocols they contracted Avanquest software (BVRP www.bvrp.com) to create the MPT (Version 4.2.1a) based on an existing offering, and it basically is not up to the job - also you won't find much in the way of support from BVRP. However, that said, the BVRP software caught up with the RAXR V3 eventually and worked well, so there is always hope for the v3x in the next upgrade. - MH
Alsitn Response:
Just to make things clear. The phonebook bug is present in every firmware but in different forms. In old branded ones was present by default. At a certain point it starts appearing. In the OEM nobrand, it's not present BUT if you flash it over a branded one you HAVE TO delete all of the phonebook entries and then read them via MPT (Version 4.2.1a) else it'll be faulty as ever.
Q. Do I need the jad or jar files, or both in order to install java apps on my phone??
Answers: mauricehill: Don't quote me on this but when I did java the jar file was the compressed archive of runnables data - the lot. So I think that the jad must be needed to install the jar on a phone. if you have a jar file there is a utility called jadmaker that creates a jad file when you put in a jar file - I can't remember where I got it but I'm sure it is available on the net - version was: Jadmaker 1.1.
Kunzi_n: You can get the jad and jar files from getjar.com and once you get it installed you will have to make some accounts.
Their website helps you to get it going on your phone for example they provide information on forwarding a port if you are connected through a router or modem! Check out there website it will help a lot: http://www.desktopmobiles.com/.
Q. Is there a limit to the number of Java Games or Apps I can install on my phone?
Answer: There is a limit to the number of Java games or apps you can install on your phone. This equates to approximately 20MB that your phone’s memory can handle. I loaded java apps until I got an "out of memory" message at 30 apps. Interestingly, I had 35 apps loaded when I got the message and then the phone apparently "dumped" 4 apps to total 31 installed. So the result is that I have a total of 31 java apps/games showing as installed on the apps/games menu and this includes the audio player.
BTW: I'm using a 1GB transflash memory card so apparently it doesn't matter how much available space you have. There was some discussion about whether or not the originally installed java demo games/apps counted against you even if you deleted them. Well, I deleted the originally installed demo games and I loaded my preferred games/apps and they didn't count against the 30 app limit because if they had, I'd only been able to install 30 minus however many demo games had been installed but deleted (27 or 28 apps).
Q. (kenny91) I used RSD Lite 2.5 for flexing installing DM icons, then when I click START in RSD lite 2.5, my phone turns off automatically, therefore failing to flex/flash!!. Anyone know why?
Answer: (erickylaw) I have the same problem with RSD Lite. What happens is, RSD Lite tried to switch your phone to flash mode and somehow it fails. What you can do is, switch your phone to flash mode manually. To do this, turn off your phone first. While having the USB cable connected, your phone with your computer, press "*","#" and the power on key at the same time. The screen will turn into white for a second and then you will see something like "Boot loader.......OK to program Transfer Mode: USB". RSD Lite will also show your phone connected. You can then press the RSD Lite start button and the flashing process should begin.
General GSM Information
What is GSM?
GSM (Global System for Mobile Communications) is the world's predominant mobile phone standard, first adopted in Europe and then quickly spreading throughout Asia, Africa and the Pacific Rim (Australia, N. Zealand, etc.). GSM enables the same cell phone to work in London, Johannesburg, Beijing, Sydney and elsewhere.
The United States however, did not standardize GSM as a part of it's infrastructure, instead leaving the development of cellular service to competing wire carriers which created whatever standard they wished including CDMA and TDMA. Only recently has the US aggressively embraced the GSM standard, which makes the Cellular Abroad service that much better.
Carriers such as T-Mobile, Cingular and AT&T are now providing GSM service in the majority of the markets they serve. However, the GSM standard that we use in the US and Canada is not always compatible overseas. This explains why many US travelers have difficulty getting wireless coverage overseas without paying $1-$7/minute and why you should consult with the experts here at Cellular Abroad.
What is a SIM card?
The SIM (Subscriber Identity Module) card also known as a "smart chip" is basically the "brain" of the phone, providing cellular service as well as many other functions including call log, voice mail and SMS and GPRS (internet connection standards). SIM cards are the size of a credit card but they have a pop-out chip about the size of a postage stamp which fits into all modern GSM phones. The smart chip is embedded with circuitry and when inserted into a GSM mobile phone provides wireless phone service on a particular GSM network. SIM cards are usually available prepaid or on a contractual basis, however Cellular Abroad only offers the prepaid version which is the most popular because of the user's complete control over how much they spend. There are no hidden fees or surprise charges. To see what a SIM card looks like, click here for our visual guide.
Is this like a calling card?
Not really. You cannot receive a call with a calling card. Calling cards are a bit risky and often provide poor customer service. With the increasing popularity of mobile phones, it is not uncommon to find broken pay phones that go unrepaired by companies that own them.
I currently have a GSM Phone. Will it work overseas?
It is possible, though unlikely, that your current US GSM cell phone will work overseas. Most GSM phones sold in the US are only compatible with the nation-wide operating frequency of 1900 MHz (or the emerging 850MHz band). Overseas services use 900 and/or 1800 MHz frequency standards, which is why we carry only (unlocked) tri-band phones. Most carriers offer global tri-band phones, however they provide them "locked" which is a distinct disadvantage for the consumer.
All GSM cell phones sold through Cellular Abroad are unlocked and ready to use on practically all GSM networks and with all SIM cards. At Cellular Abroad we believe in freedom of choice for our customers in order to provide the best possible price on airtime and network service. Most other plans force you to use one system with no control over airtime pricing nor the lowest rates available.
What is a locked cell phone?
A locked cell phone is one that has been altered in order to use only one particular cellular network. This is often referred to as a service provider lock or "SP lock" for short. All GSM network operators lock the GSM cell phones they sell or offer with their cellular services. This is the hidden cost of the otherwise "free" or heavily-discounted phone you might receive directly from a network operator by signing a service contract. The cost of providing you with a "free" or low cost phone is subsidized over time through more expensive phone rates when you make calls domestically or roaming overseas. In the end, you end up paying much more for your "free" phone and service than you would if you purchased a package through Cellular Abroad and had the rock-bottom prices available everywhere. An unlocked phone is therefore one where this software restriction has been removed.
How is the cellular coverage in other countries?
Generally speaking, cellular coverage overseas is excellent—much better than average coverage in the US and Canada. Cellular usage is more common overseas than it is in the US and the GSM standard is a higher quality than many of the technologies available domestically. One point to make, however, is that buildings in Europe are sometimes many hundreds of years old. Thus they have much thicker walls than relatively modern US architecture, so if you are indoors and away from a window, you may have difficulty getting reception.
What are PIN and PUK numbers?
Some prepaid SIM cards have a security mechanism in place that requires the subscriber to enter in a PIN (personal identification number) code every time the GSM cell phone is turned on. When a PIN code has been assigned it is important not to forget this code. If you enter the PIN code incorrectly into the phone 3 times in a row then your GSM cell phone will display a Blocked message on its LCD. When this occurs you will then be required to unblock your phone using the PUK code. If you enter the PUK phone incorrectly 10 times in a row you will block your SIM card indefinitely. All phones have a different set of procedures to unblock and you will need to consult your GSM cell phone manual when this occurs. We strongly suggest that if you have the PIN-check feature enabled on your SIM card, that you turn it off. Please consult your phone manual's index under the "security" or "lock" section if unsure how to disable PIN-check.
How do I install a SIM card?
SIM cards typically are credit-card sized cards with a smaller SIM chip almost completely floating within the card and attached on one edge of the chip by some perforated plastic. The chip is approximately the size of a standard postage stamp folded in half. You can refer to this installation animation to get an idea of how easy it is to install a SIM chip into your GSM phone.
What is Bluetooth™?
Bluetooth is a wireless technology which provides a way to connect and exchange information between devices like personal digital assistants (PDAs), mobile phones, laptops, PCs, printers and digital cameras via a secure, low-cost, globally-available short range radio frequency. Bluetooth™ cell phones also allow you to use popular wireless hands-free earpieces and wireless speaker car kits.
Is it better to buy or rent the phones from you?
There is no simple answer for this. If your rental period approaches 2 months, you would be better off buying the phone. Also, if you travel often, it makes sense not having to keep paying for shipping. Renting a phone is a good way to try out our phone and see if you like it. If you decide to keep the rental, you pay no rental fee. You simply forfeit the deposit on the phone. On the other hand, purchasing a phone ensures you will be acquiring an unused handset.
How can I be sure the technology won't become obsolete in the future?
This certainly won't occur in the near future. In fact, this is a relatively new technology in the US that many of the cellular service providers are quickly embracing. Sure, there will always be newer, smaller and "better" cell phones introduced in the future, but the underlying technology powering the service will remain the same. Consider classic cars as an analogy; while they may be less modern, they still get you around because even the oldest vehicles use gasoline for power.
How many minutes come with the SIM card?
The SIM cards usually come with call credits measured in monetary units such as euros rather than increments of time. This is because rate charges for calls vary depending on time of day, destination of the calls and other discounts or charges the carrier may apply. Also, with most GSM carriers providing free incoming calls to the user, the number of minutes on the SIM card could be substantial without the need to add more call credits.
If the SIM card costs $80, do I get $80 worth of talk time?
When you purchase the prepaid SIM card, you are buying the brain that inserts into your GSM cell phone and makes it work. There is always some credit included with new SIM cards, but the amounts vary from country to country. Additional airtime is purchased locally and usually available at or near face value. For example, a 25 Euro voucher will credit your SIM card 25 Euros. The remaining cost for the SIM card is a set-up fee which pays for service on this particular pre-paid account.
What are the calling rates and rental and purchase prices?
Rates vary from country to country and whether you are utilizing a country-specific or international SIM card. Please check the exact rates by visiting our Prices and Rates page and selecting the name(s) of your destination country(ies). Results will display per-minute calling rates, as well as handset and SIM card rental and purchase prices.Ê Remember, with the exception of just a few countries, incoming calls (received within-country) are FREE - regardless of origin.
How do I calculate my rental period?
It is important to remember that your phone rental is measured from the date of your stated departure until the date it is sent back (not when it arrives) or returned in person. We always ship FedEx Express 2-Day (unless faster service is required) and do our best to have the package arrive 2 business days before departure. We use FedEx tracking information to document the period of time for shipped phones. The number of days the rental is out between these two ship times minus 4 business days will be rounded up or down to the closest weekly rental period.
I live in the LA area. Can I pickup a rental or make a purchase at your offices?
Cellular Abroad operates as an Internet business, not a retail location. Walk-in sales or will-call service is possible, but a $10 service fee will be charged for this service. If you're planning on stopping in, please call ahead for directions and availability of the item you seek. It's also extremely helpful to us—if you've already made your purchase decision prior to arriving—to supply your name, billing address and other pertinent information. This will help us to expedite your purchase. Our office hours are 8 AM to 6 PM Pacific Time. During our winter low-season months, we close at 5 PM.
After my trip, could I use the phone I buy from Cellular Abroad at home?
The answer to this question depends on what network you currently use and if you're planning on replacing an old phone or looking to establish a new phone plan. All of our package phones will work only on GSM networks. (The phones cannot work on Sprint, Verizon or Nextel networks.) A lot of our customers find a prepaid card from T-Mobile is a great solution for infrequent phone users or as a starter or emergency phone for children. Here in the US, our tri-band phones work on the 1900 MHz GSM band, which is the predominant GSM band in use in the U.S. (At this time, T-Mobile operates only on this frequency.) While GSM technology is the world standard for mobile phone communications, you may find that your local GSM provider has poor coverage in your area. We at Cellular Abroad cannot determine this information for you. Your best bet is to ask people you know who use a local GSM carrier what what their experience has been. Another possibililty is that part of your local provider's network may be setup on the 850 MHz band. (Cingular uses the 850 MHz band in some areas.) If this is the case in your area and you want to buy a phone for use in the US as well as abroad, you may want to invest in a quad-band phone. You will also want to check directly with the desired GSM carrier to find out their rate plans. Ask a service rep about the phone model you intend on purchasing and what's involved in integrating that phone with their service. If you are told that the phone is not supported, this will mean either that they do not have service reps trained on that model phone or that you will need a quad-band phone to give you coverage in areas serviced by the 850 MHz network.
Will my phone come with a charger?
Yes! All of our cell phones (for rent or for sale) come with a variable-voltage travel charger plus wall-plug adapters for overseas. Our rental phones are shipped pre-charged.
What is my new cell phone number?
Your new cell phone number is a local number for the country pertaining to your SIM card. For example, if you have an Italian SIM card, your number will be a local Italian cell phone number.
Can somebody else use my SIM card?
Anyone can use your card. If you lose your phone with the SIM card inside, you can usually call customer service to deactivate the card so that nobody can use the remaining credit, though they won't be able to issue you a new card. You can also safely lend your phone and SIM card to friends without worrying about incurring any out-of-pocket costs. If they need more talk time, they can simply add some by purchasing a recharge card and using it with your SIM card.
Can I retain my US cellular phone number?
Unfortunately you cannot. We recommend that you leave your overseas cellular number on your domestic voice mail. This way, whoever needs to reach you while you are overseas can still do so. You might be able to forward calls, providing someone can program forwarding for you back in the States. The problem with this is that all wrong numbers, telemarketers and everyone else you don't want to hear from when you're abroad will be able to reach you and that will end up being a nuisance.
Will I have voicemail?
Most GSM phones have voicemail capacity, but it depends on what services are available through the local provider. In almost all cases voicemail is included with your service.
What about email and internet (SMS, WiFi, GPRS)?
These options depend on the local service provider and the hardware (phone handset) being used. Almost all GSM providers support SMS (Short Message Service or "text messaging"). And in countries where incoming calls are free, incoming SMS messages tend to be free. A general rule of thumb is that SMS rates are usually about half the cost of an outgoing per-minute rate, whether local or international.
GPRS-enabled phones can access the internet when used with the SIM card from a carrier that offers that service. Rates and configuration are obtained through the carrier and can vary widely. Some GPRS phones can be used as a modem when connected to a laptop computer. Again, rates and services offered vary and are determined by the carrier whose SIM is being used in the phone at the time.
For full connectivity, a laptop computer with a WiFi access card will work in some destinations. Wireless access is becoming more prevalent in all countries, though accessing it will vary depending on the terms of the service provider. A great book on the subject is "Global Mobile - Connecting without Walls, Wires or Borders" by Fred Johnson.
For simple email Cellular Abroad offers the Email Abroad. Its unique little Composer isn't much larger than a phone and stores outgoing email that you compose when you want to record memories of sightseeing from a sidewalk café, for example. To send outgoing emails and download incoming emails, simply dial a local access number from any phone, hold the device to the phone and the messages are sent. It's cheap, light and has a calendar and other organizational features.
Additionally, internet cafes and terminals are not hard to find almost everywhere. We've seen coin operated terminals in beachside convenience stores and an internet café in the Andes Mountains of Colombia. These are great for logging on to the internet to check emails and catch up on the news or to research the next destination. Rates are often only a few dollars an hour.
Can I use multiple SIM cards with my phone?
Since we offer only unlocked phones, you can swap SIM cards as often as you like. However if you are traveling to multiple countries, you might consider that each SIM card has its own unique phone number. In the case of traveling to many countries during one trip, an International SIM card is the optimal choice for many travelers as you keep the same phone number regardless of your position on the globe. Note that you will be roaming when outside the country of origin for the card.
If I run out of call credit, do I buy another SIM card?
NO! Remember, the SIM card is the "brains" of your phone and is rechargeable. Once you have a SIM card all you need to do is add credit for more talk time. Make sure that you do not wait beyond the service life of your SIM card to add more call credit.
How do I add more "talk time" to my SIM card?
In prepaid phone lingo, adding more talk time is known as "recharging" or "topping-up" a SIM card. Recharging a SIM card is as easy as entering a code number into the handset. Recharge voucher cards with recharge codes on them can be purchased at many convenience stores, magazine kiosks and cell phone stores. They are also often found at post offices, train stations and airports. Please note that you can only purchase recharge cards within the country of origin. (If you have a country-specific SIM for Germany, for instance, you can only purchase recharge cards for that SIM card within Germany.)
Will my country-specific SIM card work outside the country of origin?
When you use a country-specific SIM card outside of its home country, this is known as "roaming". While this is often possible to do, there are some problems that make this undesirable for longer side-trips. First of all, the rates are much more expensive for making local and international calls and you don't get free incoming calls. Also, if you run out of credit, you rarely can purchase recharge vouchers outside of the country of origin.
How do I roam with my country-specific SIM card?
First of all, Cellular Abroad does not support roaming out-of-country with country-specific SIM cards. (There are too many possibilities and variables for us to do this adequately.) That said, here are some rules-of-thumb for you to use if you plan to roam:
Call customer service for your SIM card carrier to request or confirm that your SIM has roaming capabilities enabled. Roaming with some SIM cards may NOT be possible at all.
Make sure to ask customer service if there are any variations in dialing to or from your number when roaming. (Perhaps the use of a different country code or dialing prefix, etc.)
Ask customer service to provide dialing rates for making and receiving calls when roaming for all scenarios of interest. (Customer service may not be available from the U.S.)
Make sure you have a good guesstimate of how much time you'll use the phone when roaming.
Buy and apply adequate call credits (via recharge vouchers) for use when roaming. You may want to purchase a "backup" recharge voucher to use in case your SIM card runs out of call credits when you are roaming.
How do I know how much call credit I have remaining?
You can always check your remaining call credit. The instructions vary from country to country and are always provided with the SIM cards you purchase through us. They can also be found at the bottom of the Customer Service page. Typically you either call a special number or send an SMS message and the carrier answers back with your remaining credit.
Troubleshooting
I am currently overseas and I charged the phone and inserted the SIM card, but I still can't make any calls. What's wrong?
Generally this problem can be rectified by changing the band the phone is currently operating on. For example, if you are in Europe and the band of your GSM cell phone is set to the 1900 frequency, you will need to reset it to the 900/1800 frequency for it to work properly. Usually you'll know you're using the incorrect frequency if you do not a get a signal on the LCD display of your cell phone. However this is not always the case as it could also mean you are simply not in a good coverage area or indoors. Many European buildings have thicker walls than in the US, so your phone may not work if you are not near a window. If you are roaming and your carrier has different roaming agreements with other carriers, you may be able to improve your coverage by manually switching GSM networks. For details on how to do this, consult your manual.
What if my cell phone or SIM card doesn't work?
It is rare that one of our cell phones wouldn't work and extremely rare for a SIM card not to work. We personally test all of our phones prior to sending them out to ensure quality service and no defects. You can double-check this after you receive your cell phone and a SIM card for your overseas trip. Simply charge the phone and then see if it powers on. While you can't use the foreign SIM card here in the U.S., if your phone powers on (after you have charged it), it should work fine. Less than 1% of all GSM cellular phones are defective and less than 1 in 10,000 SIM cards are defective. If for some reason a phone or SIM card purchased from Cellular Abroad proves defective, it will be replaced ASAP. If you encounter problems while on the road, you will first want to determine if the problem is a network problem or if it is hardware-related. If you can use someone else's GSM phone and reproduce the problem, then you should contact the local carrier to see if there is a problem with the network. If the problem seems to be with the handset, please contact Cellular Abroad by phone at 00-1-310-862-7100 or email us at support@cellularabroad.com. Our office hours are 8 AM to 6 PM daily. We will be glad to return the call to save you money while troubleshooting your issue.
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